About Us Simon Smith Explanations Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] simonsmithexplanations [dot] co [dot] uk Alternatively use the web form on the contact us page of our website or telephone us and we will be happy to help.

Our Contact details:
Simon Smith Explanations Ltd
Essex House Manor Road, Send Marsh Ripley Surrey GU23 6JW United Kingdom
Phone: +44 (0)1483 225632
Fax: +44 (0)1483 604829
Email: sales [at] simonsmithexplanations [dot] co [dot] uk
Website: www.simonsmithexplanations.co.uk
Company Registration Number: 4847061
VAT Registration Number GB 948 0971 84

Simon Smith Explanations Ltd allows you access to our/this website and trade with us in accordance with these terms and conditions.

Simon Smith Explanations Ltd reserves the right to modify or withdraw, temporarily or permanently, www.simonsmithexplanations.co.uk or any part of it, with or without notice to you. You agree that we will not be liable to you or any third party for any modification to or withdrawal of our/this website.

These trading terms & conditions supersede any previous negotiations or written terms. We also reserve the right to alter our terms and conditions from time to time.

1st January 2010
Making A Purchase Making a purchase could not be easier, you can either place your order by telephone or use our secure online web store. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the transaction to your own currency. Check with your card issuer for their rates and fees for international transactions.

We accept Visa (including Visa Electron), MasterCard, American Express, JCB and Maestro credit card payment and your card will be immediately charged after your purchase. Payments are processed securely by SagePay Secure Online Payment services. You may pay by card over the phone.

We accept personal and company cheques in sterling GBP, however they need to have been cleared before goods are dispatched. This usually takes 3 - 5 working days. If a trade credit account has been applied for and granted, we will grant a period of 30 days settlement from the date of invoice.

We trade in sterling GBP.

When confirmation of order is received, this is to indicate that we have received your order. This does not however, constitute a binding acceptance of your order nor does it imply that a contract exists between us. We are under no obligation to accept your order. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If in the exceptional circumstance we take your order for an item, but run out of stock prior to your order being dispatched, we will back order the item for you. We will then email or telephone you with an expected availability date and the option to cancel if you would rather not wait.

Whilst we take extreme care to ensure product descriptions, images, information and prices are accurate, we do not accept liability for any inaccuracies, errors or omissions. Products are available while stocks last and all prices (including shipping & handling) are subject to change without notification.

All orders and communications with us must be in English and all contracts concluded between us will be in English.

If we issue or decide to accept a user name and password login for our/this site, it is your responsibility to protect against unauthorised use by keeping these details confidential. Be sure to log off when using a shared computer.
Shipping And Handling All goods are subject to *postage and packaging. In the case of our online store, this will be added to your order automatically depending upon the weight and/Or destination of goods (Note: the weight of your order is automatically calculated when placed). For telephone orders, we will advise of our current delivery tariff when you place your order. We will also endeavour to maintain a current copy of our delivery tariff on our/this website.

* We are currently offering FREE Standard UK delivery on all UK orders delivered within the UK until at least 31st January 2010.

We reserve the right to upgrade your delivery service where appropriate at no extra cost

For CUSTOMS INFORMATION FOR INTERNATIONAL ORDERS please see Delivery Schedule section below.
Delivery Schedule We will endeavor to dispatch your order right away if the order is received before 1.30pm (GMT) and is in stock. Exceptions to this order cut off time for a particular product, will be indicated within the product description itself. Large international orders are usually dispatched the following day. We will normally send your order to you in 3 business days. International orders are generally received in less than 20 days. Some products are dispatched directly from the distributor.

Please note we do not dispatch any parcels on Saturday, Sundays or Bank holidays.

With the exception of standard Royal Mail 1st post (i.e. not Recorded 1st), all of our delivery services require proof of delivery in all cases, so please ensure that a person will be available to sign for the parcel. If no-one is available to sign for a parcel, it is usual practice that the Courier or Postal Service will leave a card explaining how the parcel can be collected.

Whilst every effort will be made to ensure the goods are delivered within the stated time, no liability can be accepted for any delays.

Please note; we do not deliver to P.O.Boxes (post office boxes).

CUSTOMS INFORMATION FOR INTERNATIONAL ORDERS

The responsibility for payment of custom duties rests with the customer.
Deliveries to some countries may be delayed by customs. We reserve the right not to deliver to some countries if we consider there is a risk that you will not receive your order.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed or telephoned with an expected availability date and the option to cancel your order if you would rather not wait.
Tax Charges 17.5% VAT is charged on all products except books. VAT is also charged on postage and packaging. VAT is not included in the postage & packages rates shown on our delivery tarrif web page, but is added at point of purchase (it is calculated on a pro-rata basis according to items in the delivery).

No VAT is charged on orders to non-EU European countries.

If you have a valid EU VAT number and enter it at the checkout in the box provided, no VAT is charged on the order.
Credit Card SecuritySimon Smith Explanations Ltd takes the security of your personal and credit card details very seriously. Even before you enter the payment page, we take the additional step of encrypting your personal details such as your name and address as you are taken to a secure page the moment you enter our checkout. You will notice that a small golden padlock appears in the bottom of your browser window and the address in your browser's address bar changes from http to https. This indicates that you have changed to a secure, encrypted server and that a secure socket layer (SSL) is in place.

When you place an order at our/this website, for payment you are transferred to Sage Pay, a SECURE Payment Service Provider. Sage Pay is the new name for Protx. All transaction information passed between this site and Sage Pay's systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our site/server from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay's servers can be examined, used or modified by any third parties to gain access to sensitive information.

Sage Pay is a fully PCI DSS Payment Card Industry Data Security Standards) compliant payment services provider.

For added online payment security, we partake in Visa's 'Verified by Visa' and MasterCard's 'SecureCode' 3D secure services. These services are provided by Visa and Mastercard for qualifying or registered cards in those schemes.

If you choose to pay by PayPal on the Sage Pay Payment page, you are transferred to the Pay Pal Secure payment page. PayPal is a fully PCI DSS Payment Card Industry Data Security Standards) compliant payment services provider. Online transaction information with PayPal is encrypted using 128-bit SSL certificates.

When you pay online with Sage Pay or PayPal, we do not, at any stage, see or have access to your card details.

If you chose to make your payment over the telephone, again you can be reassured, as Simon Smith Explanations Ltd is a PCI DSS compliant merchant. We will not store your card details on our systems and will ensure that your data is handled and processed securely, in keeping with PCI DSS compliance, the law and our own internal security policy.
Guarantee We guarantee your satisfaction. All of our products come with a 12 month guarantee against manufacturing defects from date of purchase (please note this does not include wear and tear or breakages).
Reaching Us If you need to reach us, please email us at sales [at] simonsmithexplanations [dot] co [dot] uk or use the web form on the contact us page of our website, alternatively, you can call on +44 (0)1483 225632 or fax us on +44 (0)1483 604829 or write to us at Essex House Manor Road, Send Marsh Ripley Surrey GU23 6JW United Kingdom

Like many online stores, our operational hours of business vary. However, typically you can reach us by phone from 9.30am - 5.30pm GMT Monday to Friday.
Privacy Policy Simon Smith Explanations Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment (for example, delivery purposes and the processing of your payment) or if we are required to do so by law. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Cookies are also used to track information regarding referrals from other sites/site links and to collect aggregate statistical information.

The type of information we collect about you includes;

Your Name
Address
Phone number
Email address
Other order related information (such as EU VAT number if applicable or where you heard of us)
Details necessary to maintain and enhance a log in account on our website (Applicable to trade customers with log in accounts or Forum Users with log in accounts on our website)
Your preferences (e.g. if you choose to opt in to our newsletter etc, or other preferences)
Credit/debit card details, *if applicable

* When you pay online with Sage Pay or PayPal, we do not, at any stage, see or have access to your card details. If you chose to make your payment over the telephone, you can be reassured, as Simon Smith Explanations Ltd is a PCI DSS compliant merchant. We will not store your card details on our systems and will ensure that your data is handled and processed securely, in keeping with PCI DSS compliance, the law and our own internal security policy.

Website statistical information - We and our third party providers of advertisements, content or website analytics may also collect or monitor demographic and statistical information such as: IP address, Browser type, OS type, Country, URL you came from, ISP, Host name, Region/location, Pages viewed during your visit, Advertisements you clicked on, Search terms entered on our website. We may collect/monitor this non-personally identifiable demographic and statistical information regarding your visit to this site even if you do not make a purchase with us. We monitor customer traffic on an aggregate basis in order to help us develop and improve our web site and service.

Data collected by our/this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. To serve website content and advertisements to you
e. Monitor customer account status beyond that required for individual purchases.
f. Only disclose information to third parties when order details are processed as part of the order fulfillment (for example, delivery purposes and the processing of your payment) or if required to do so by law.

In addition, we may use your contact details to let you know about similar new products, special promotions and discounts etc. There is a check box within our checkout pages which you may tick if you do not wish to receive notifications of new products, special promotions and discounts etc. If you do not wish to continue receiving this information, you can let us know at any time by emailing us at sales [at] simonsmithexplanations [dot] co [dot] uk or write to us at the address shown under the 'Reaching Us' section within these terms and conditions.

If you decide to sign up to our free (opt in) Tutorial Newsletter to let you know of products that may interest you; You will know that our newsletter is from Simon Smith Explanations Ltd as this will be clearly specified in the newsletter that you receive. There will also be a valid address for opt out requests within each newsletter, should you not wish to continue to receive our newsletter.

Links (Hyper-links) to other websites

Our website may contain links to other websites of interest. These links connect you to sites of other organisations which are not our responsibility and of which we have no control over. This privacy policy does not apply to other websites. We cannot be responsible for the privacy of information you provide whilst visiting other websites. We highly recommend that you read the privacy policy of any website visited. The inclusion of any link to a website does not imply endorsement by Simon Smith Explanations Ltd of the website.

We uphold physical, electronic and procedural measures in connection with the collection, storage and disclosure of customer information. Any customer information collected will be done so lawfully in accordance with the Data Protection Act 1998.

You have the right to request a copy of any personal information we hold about you by writing to us at the address shown in the 'Reaching Us' section above. We may ask for proof of identity before releasing such information and a small fee may be charged. You can ask us to update or remove your personal information by emailing sales (at) simonsmithexplanations (dot) co (dot) uk or by writing to us at the address shown in the 'Reaching Us' section above. However, please note that we may need to keep some personal data in order to process your order(s) and to comply with the law in respect of keeping records. We will retain your information for a reasonable period or as long as the law requires.

If you have any questions regarding our privacy policy, please email us at sales [at] simonsmithexplanations [dot] co [dot] uk


Any changes to our Privacy Policy in the future will appear on this page.
Returns Policy TO RETURN FAULTY OR DAMAGED GOODS

Please notify us immediately upon receipt of any damage to your goods. In the unlikely event of loss or damage to your ordered goods, we will supply replacements free of charge. After a period of 7 days, damage will be assumed to have occurred after delivery. Where replacements are not available, a full refund will be offered.

TO RETURN NON -FAULTY / NON DAMAGED GOODS

Should you wish to cancel your order before it has been shipped, please contact us by email immediately at sales@simonsmithexplanations.co.uk or telephone us on 01483 225632 (Please note; canceling items within your order might affect your order's eligibility for Free UK Delivery).

You may cancel your order by informing us of this in writing any time up to seven days from the day after the day of delivery. Goods are to be returned to us at your expense in an UNUSED, UNOPENED, condition without the seals or wrapping being removed or broken. Any goods returned to Simon Smith Explanations Ltd, other than faulty/damaged items will be subject to a 20% restocking and administration charge. We will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier. We regret we cannot accept responsibility for shipping costs. Refunds due will be for goods only, minus any shipping, restocking and administration charge. Returned goods are to be accompanied by a note showing your name and address, the date of order and the order number, and should be forwarded to us at the address shown under the 'Reaching Us' section within these terms & conditions. Please ensure that you return them via an appropriate method of insured or courier transit as we do not accept liability until received by us. If you do not pay for the goods to be returned to us, a deduction will be made from your refund to cover our costs for collecting the goods/postal charges.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Trade Accounts Bona-fide Retailers/Music Shops may apply for a trade reseller credit account. Subject to your application for credit being accepted by us (and following completion of our application for credit form/process and your acceptance of our terms and conditions), we will grant a period of 30 days settlement from the date of invoice. Please note that goods remain the property of Simon Smith Explanations Ltd until accounts are settled in full. Any SRP Prices quoted are for guidance.

Overdue accounts - We reserve the right to charge interest on any overdue accounts. Further supplies of goods may be withheld until these payments and dues are settled in full.


Intellectual Property/Copyright All content used on our/this site is the property of Simon Smith Explanations Ltd or its suppliers and is protected by English and International intellectual property rights/laws.


©2010 Simon Smith Explanations Ltd